POSTAGE AND PACKAGING

You may have noticed some changes in the Postage and Packaging prices, we’re just making sure that we’ve covered the new Royal Mail costs, you can find them here.

We believe P&P should never cost more than it needs to. So we’ll always make sure you’re not charged more than you should be with your items. If you have any questions about an order, please email us!

brexit update (We hate it too): from july 2021, all eu countries are subject to import tax/fees when ordering from the uk.

please keep this in mind when ordering through the website as we are not liable for fees. alternatively, please order through our etsy to pay calculated import tax and avoid being over charged.

Yes! Franka posts worldwide.

All parcels are dispatched via Royal Mail. It can take between 7-10 days to dispatch your order, we appreciate your patience!

When checking out with your order, your postage cost will be calculated via weight. You will always have the option to choose tracked or untracked shipping.

Please always make sure your address is correct, as parcels that are sent with untracked options to the wrong address can be lost in transit.

Inside the UK

Postage options: 1st Class tracked or untracked.

Royal Mail aims to deliver 1st Class parcels in the UK within 24hrs of dispatch notification (currently not guaranteed due to covid).

Rest of the world

Postage options: Standard Delivery or Tracked/Signed.

Royal Mail aims to deliver Standard Delivery to EU within 5-7 days of dispatch notification (currently not guaranteed due to Covid-19). (See above for new EU Tax information)

Royal Mail aims to deliver Standard Delivery to USA within 7-10 days of dispatch notification (currently not guaranteed due to Covid-19).

Royal Mail aims to deliver Standard Delivery to the rest of the world within 10-14 days of dispatch notification (currently not guaranteed due to Covid-19).

Untracked options can sometimes take up to 6 weeks to deliver, due to delays within Royal Mail that are out of our control.

Tracked postage will come with an email containing your tracking information, please use this to find out where your parcel is.

Tracked postage is not always available for some countries, however signed (signed on delivery) is always an available option, as well as this your parcel will have proof of dispatch.

Please note: If you are an international customer and choose the Standard Delivery option for your items, we are not liable for them arriving later than expected or being lost in transit. Once they leave Franka HQ we have no way to track them.

Due to Covid-19 there are shipping delays all over the world, if you are worried about this please use the Tracked/Signed option.

It all starts with love.

At Franka we try our best to have as little impact on the environment as possible. We’ve looked for ways to keep your products safe and secure when posting, whilst also being mindful of the planet. As such, you’ll receive your order encased in tissue paper (can be recycled or composted!) and then place inside a recyclable cardboard box. We also work to fit you, if you have a preference to simply receive your order in a recycled poly-mailer with no other added extras, please let us know! We’ll always do our best to cater to you. Our signature Franka tape used to seal our postage boxes is also recyclable.

As always, if you have any questions please contact us here.